Need help?

Check out our Frequently Asked Questions! For additional help during business hours, the CHAT button is available to reach our support team between 9 - 5 PM PST, Monday to Friday. Outside of business hours, please use the HELP button, and we'll reply to your message as soon as we’re next able. The average response time is under 24 hours but is subject to change during busier seasons and holidays. We appreciate your patience!

Something is missing from my order!

Don’t worry! If you are missing an item from your order, it was most likely shipped separately.

Refer to your shipping confirmation email to know if items are sent separately. If the email displays multiple tracking numbers, your order has been sent out in multiple packages, and your missing item should show up soon.

Don’t hesitate to contact us via email or chat if your shipping confirmation only displays one tracking number or if the missing item(s) should be under the tracking number received.


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